Return & Refund Policy

Return & Refund Policy

Return & Refund Policy for thedevas.in

Effective Date: 20-04-2026

At The Devas (thedevas.in), we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and unwashed
  • The item must be in its original condition with tags intact
  • Return request must be raised within 3 days of delivery

2. Mandatory Unboxing Video (Important)

  • Customers are required to record a clear unboxing video while opening the package
  • The video must show:
    • The sealed package
    • Opening process
    • Product condition

⚠️ Without a valid unboxing video, no claims for return, refund, damage, or missing items will be accepted under any circumstances.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during sale or discount offers
  • Customized or altered products
  • Items damaged due to misuse
  • Products without original packaging or tags
  • Products without a valid unboxing video (for damage/missing claims)

4. Return Process

To initiate a return:

  1. Contact us via email with:
    • Order ID
    • Product details
    • Reason for return
    • Unboxing video (mandatory for damage/wrong item claims)
  2. Once approved, we will provide return instructions

5. Damaged / Incorrect / Missing Items

If you receive:

  • A damaged product
  • A defective item
  • A wrong product
  • Missing items

You must report within 48 hours of delivery with:

✔ Clear photos
✔ Unboxing video (mandatory)

We will arrange:
✔ Replacement
or
✔ Refund (if applicable)

6. Refund Policy

  • We do not provide monetary refunds for returned products.

    If your return request is approved, you may choose another product of the same value from our website.

    • If the new product costs more, you can pay the price difference.
    • If the new product costs less, the remaining balance will not be refunded or credited.
    • The exchange is subject to product availability.

7. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund will be issued

8. Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping cost may be deducted unless the return is due to our error

9. Contact Us

For return or refund requests:

📧 Email: info@thedevas.in

Phone : +91 7200381421
🌐 Website: https://thedevas.in/

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